FREQUENTLY ASKED QUESTIONS

  Pictures from over the years

[CUSTOMER SERVICE]

[SALES]

How long does it take to get a video DVD back?
Varies on how long video is and what editing has to be done. We strive to make the video the best that is possible. Usually no more than a week

How long does it take to get pictures/picture CD / DVD back?  Varies on how many pictures there are and what editing has to be done. We strive to make pictures that are the best possible. Usually no more than a week

What if I am not happy with the product outcome?  If you are not happy with the product, give us a call or email, explaining your problem, and what you would like different and we will do our best to make it possible

 

[SUPPORT]

How long will it take to talk to an actual person when I call and leave a message?  Usually no more than an hour even on weekends

What happens if work is not reviewed by myself and the photographer?  Any work that is not reviewed with the photographer and clients after 30 days will be purged from all devices, including hard drives, website, and any other sources that the photographer uses. Unless there is a written request to keep pics due to illness etc. and the deposit will be lost

How long will it take to get back an email response?  Usually no more than an hour even on weekends

[BILLING]

What if I have a question about a billing/invoice that I have received, will the person on phone be able to help with any questions?  If the representative you are talking to cannot find anything in his / her research and is unable to assist you, he/she will immediately take your contact information, and give it to someone that can better answer your concern/question. 

[PRODUCT / SERVICE]

Is the DVD’s that you use name brand like Sony or do u use off-brand products?   We use name brand companies to guarantee that you get the highest quality product

What kind of photography/videography do you do?   At the present time, Lights-Out-Photography does MMA and other sporting events in the generalized area

 [SALES]

How long does it take to get a video DVD back? Varies on how long video is and what editing has to be done. We strive to make the video the best that is possible. Usually no more than a week.

[CUSTOMER SERVICE]

[SALES] How long does it take to get a video DVD back?

Varies on how long video is and what editing has to be done. We strive to make the video the best that is possible. Usually no more than a week.

What if I am not happy with the product outcome?  If you are not happy with the product, give us a call or email, explaining your problem, and what you would like different and we will do our best to make it possible.

[SUPPORT]

How long will it take to talk to an actual person when I call and leave a message? Usually no more than an hour even on weekends.

How long will it take to get back an email response? Usually no more than an hour even on weekends

[BILLING] What if I have a question about a billing/invoice that I have received, will the person on phone be able to help with any questions? If the representative you are talking to cannot find anything in his / her research and is unable to assist you, he/she will immediately take your contact information, and give it to someone that can better answer your concern/question

[PRODUCT / SERVICE SPECIFIC] Is the DVD’s that you use name brand like Sony or do u use off-brand products We use name brand companies to guarantee that you get the highest quality product

What kind of photography/videography do you do? At the present time, Lights-Out-Photography does MMA and other sporting events in the generalized area

 [SALES]

How long does it take to get a video DVD back? Varies on how long video is and what editing has to be done. We strive to make the video the best that is possible.  Usually no more than a week